1. What is your order processing time? All orders are processed and shipped within 1 to 3 business days. You will receive a shipping confirmation with a tracking number as soon as your package is in transit.
2. What is your return and exchange policy? We accept returns and exchanges of new, unworn items with all original tags within 30 days of receipt. For hygiene reasons, underwear and swimwear must be tried on over your own clothing.
3. How can I ensure I choose the right size? To guarantee a perfect fit, we recommend consulting our detailed size guide, available on each product page. This guide provides precise measurements for each item, whether it’s bags, swimwear, or activewear sets.
4. What materials are used for your products? We are committed to using high-quality materials. Our swimwear and intimates are made from blends of spandex and nylon, while our bags are crafted from durable leathers, canvases, and textiles. The exact composition is specified on each product page.
5. What are the shipping costs and options? Standard and express shipping options and costs are calculated at checkout, based on your address and the weight of your order.
6. Is it possible to modify or cancel an order? For efficiency, we process orders very quickly. If you wish to modify or cancel your order, please contact us as soon as possible. We cannot guarantee changes once the order is being prepared.
7. How should I care for delicate items like lingerie and swimwear? To extend the lifespan of these items, we recommend hand washing in cold water with a mild detergent. Avoid machine drying and ironing to preserve the quality of the fabrics.
8. Do you ship internationally? Yes, we offer worldwide shipping. International shipping costs and times vary depending on the destination country and are calculated at checkout.
9. How can I be notified when an item is back in stock? If an item you want is out of stock, you can join the waitlist by entering your email address on the product page. We will notify you as soon as the item is available again.
10. Is my payment information secure? Absolutely. The security of your information is our priority. All transactions are processed via a secure and encrypted payment platform. We do not store any credit card information on our servers.